Shipping policy

# Shipping Policy **Last updated: 2026-05-11** We ship Monday through Friday from our showroom at 4611 S Ridgewood Ave, Port Orange, FL. Local pickup is available — details below. ## Where We Ship We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time. ## Processing Time Orders are typically processed and shipped within **1–2 business days** of payment. Orders placed on weekends or holidays are processed the next business day. Larger items (full train sets, multi-pack rolling stock) and special orders may take longer — we'll contact you if there's any delay. ## Shipping Methods and Rates We use USPS Priority Mail and UPS Ground to deliver orders within the United States. Shipping cost is calculated at checkout based on the total weight of your cart: | Order Weight | Shipping Charge | |---|---| | Under 1 lb | $10.95 | | 1 – 3 lb | $12.95 | | 3 – 7 lb | $14.95 | | 7 – 15 lb | $17.95 | | 15 – 30 lb | $23.95 | | Over 30 lb | $34.95 | These flat rates apply to standard ground shipping anywhere in the continental United States. Alaska, Hawaii, and U.S. territories may take longer to deliver but are charged the same rates. If you need faster shipping for a special occasion (birthday, holiday), call us at (386) 304-7002 — we may be able to upgrade to express or overnight at additional cost. ## Local Pickup (Free) If you live near Port Orange, you can pick up your order at our showroom — no shipping charge. Choose **Local Pickup** at checkout. We'll email you when your order is ready (usually within a few hours during business hours, or the next business day for orders placed after we close). **Pickup hours:** - Monday – Friday: 9:30 AM – 5:00 PM - Saturday: 9:30 AM – 4:00 PM - Sunday: Closed **Pickup address:** Roundhouse South 4611 S Ridgewood Ave Port Orange, FL 32127 Bring your order confirmation email or the order number, and a photo ID matching the name on the order. If someone else is picking up for you, just let us know in advance — call (386) 304-7002 or reply to your order confirmation email. ## Tracking Your Order You'll receive a shipping confirmation email with a tracking number once your order ships. The tracking link will work as soon as the carrier scans the package — usually within a few hours. If you don't see the tracking email, check your spam folder. If it's still missing after 2 business days, contact us. ## Lost, Stolen, or Damaged Packages **Damaged in transit:** If your package arrives damaged, take photos of the package and the items before unpacking further. Contact us within 5 business days of delivery and we'll work with you and the carrier to file a damage claim and arrange a replacement or refund. **Lost in transit:** If tracking shows your package as in transit but it hasn't arrived after a reasonable delay (2+ weeks for ground service, longer during peak holiday seasons), contact us. We'll help you track it down or file a lost-package claim. **Stolen after delivery:** If tracking shows the package as delivered but you didn't receive it, first check with neighbors and your local post office or carrier hub. If you can't recover it, contact us within 5 business days. Stolen-package claims are handled by the carrier and outcomes vary — we'll help where we can but cannot guarantee a replacement or refund for packages confirmed delivered. ## Address Errors Please double-check your shipping address before completing checkout. We are not responsible for packages shipped to an address you provided incorrectly. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment — you'll be charged the additional shipping cost to send it again. ## Holiday Shipping During peak holiday seasons (Black Friday through mid-December), processing and carrier delivery times may be longer than usual. Order early to ensure timely delivery. We'll post specific cutoff dates on our homepage as the season approaches. ## Larger and Heavier Items Some items in our catalog are heavy (full train sets, large layouts, brass locomotives) and ship at higher rates due to weight and dimensional pricing. The exact shipping cost will be shown at checkout based on your address and the items in your cart. ## Questions? Call (386) 304-7002, email info@roundhousesouth.com, or come by the shop in Port Orange. We're happy to help. --- Roundhouse South 4611 S Ridgewood Ave, Port Orange, FL 32127 Mon–Fri 9:30 AM – 5:00 PM · Sat 9:30 AM – 4:00 PM · Sun closed