Roundhouse South Electric Trains
"Your Southern Connection for Quality 'O' Gauge Products"

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Shipping & Returns

Ordering, Payment & Shipping Policy

We at Roundhouse South want your online experience to be enjoyable, simple, and successful.  We have created an ordering, shipping, and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@roundhousesouth.com

Most credit and debit card orders placed are normally shipped within 24-48 hours.  Mail orders are shipped once payment is received; orders placed by personal check may take up to 10 business days to clear, once the payment clears the bank your order will ship. 

Please note: We do not ship orders on Saturday or Sunday.  Any order placed on Saturday, Sunday, or a National Holiday will be processed the following business day. 

Shipping & Handling
United States of America

Standard shipping charges are based on UPS & USPS published shipping rates.  Once an item(s) is placed in the shopping cart, a shipping quote can be obtained before checking out.

Please note: Roundhouse South reserves the right to change the shipping method at its own discretion and expense.  Roundhouse South is not responsible for delays caused by weather or other natural disasters.  All packages are fully ensured.

International Shipping & Handling

For all foreign shipments, Roundhouse South will not be held responsible or liable for any problems that result at your local customs office or any additional duties or taxes.  If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you.  No refunds will be given for items that are seized at your local customs office.  Roundhouse South will also not be held responsible for any additional fee the local carrier in your country may charge.  

Please note: Roundhouse South reserves the right to change the shipping method at its own discretion and expense.  Roundhouse South is not responsible for delays caused by weather or other natural disasters.  All packages are fully insured (Based on country being shipped to, there may be set limits on the amount of insurance available). 

Ordering Methods

Online

Click on "Add to Cart"

Phone

By calling (386) 304-7002 Monday-Friday 9:30-5:00, Saturday 9:30-4:00.
                  (386) 304-7003

Fax

24 Hour Fax (386) 304-7004

Mail

Roundhouse South
4611 South Ridgewood Avenue
Port Orange, FL 32127

Order Status and Returns

Email us Monday through Friday from 9:30-5:00 EST;  Saturday 9:30-4:00EST at info@roundhousesouth.com

Orders can be placed 24 hours a day, 7 days a week at www.roundhousesouth.comOn-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the instructions.

Returns:  Shipping charges are non-refundable.  10 day return policy-no refunds; exchange only.  15% Restocking fee applies to all returns. 

Payment and Sales Tax

Roundhouse South accepts credit card payments from Visa, Master Card and Discover.  Roundhouse South collects 6.5% for sales in Florida.  Orders that are shipped outside the state of Florida will not be charged sales tax

 Cancellations

Roundhouse South strives to ship orders as quickly as possible.  For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.  If you need to cancel your order, please call us ASAP and we will do our best to cancel your order.  

 Gift Certificates

Roundhouse South offers gifts certificates to help you give the perfect gift every time. Gift Certificates are available in any amount and have no expiration date.  Please note that gift certificates are non-refundable.

 

PRIVACY POLICY
Protecting your privacy is very important to us and we take this responsibility very seriously. Personal information, such as name, address, telephone number, and email address is collected by Roundhouse South for the normal processing of your order. Credit card account information is used for the sole purpose of processing your current order and is never distributed to persons outside of the processing service.


Since 7/24/01

Florida Internet Advertising